Qatar Airways Staff Check-In: Complete Guide for Employees

Qatar Airways staff check-in procedures involve specific guidelines for current employees, former staff, and other airline personnel traveling on Qatar Airways flights.

This guide covers essential information about the RAHAL system for active staff and the separate portal for former employees and other airline staff, along with details on dress codes, baggage allowances, and boarding priorities.

Qatar Airways Staff Travel System

Qatar Airways uses two different staff travel systems: RAHAL for active staff members and a separate portal for former staff and other airline employees.

RAHAL for Active Staff

RAHAL is the primary system for current Qatar Airways employees to manage their staff travel needs. To access RAHAL, active staff members should follow these steps:

1. Visit https://rahal.qatarairways.com.qa
2. Enter your Staff ID and Password
3. Complete the captcha verification
4. Enter the passcode

Alternatively, active staff can log in using their ticket number or PNR by entering their last name and completing the captcha.

Former Staff and Other Airline Employees Portal

For former Qatar Airways staff and employees of other airlines, a separate portal is available at https://stafftravel.qatarairways.com.qa. The login process differs based on the user type:For former Qatar Airways staff:

1. Enter your Staff ID
2. Enter your Password
3. Complete the captcha verification
4. Select the One Time Password (OTP) delivery method (SMS or Email)
5. Enter the OTP and proceed to login

For other airline staff:

1. Enter your Ticket Number
2. Enter your Last Name
3. Complete the captcha verification
4. Click the Submit button

Features of Staff Travel Systems

Both RAHAL and the former staff/other airline portal offer several features to streamline the staff travel process:

1. Flight listing and availability checks
2. Booking management
3. Fare information
4. Travel policy updates
5. Profile management

Staff members can use these systems to plan their trips, make bookings, and stay informed about any changes to their travel arrangements.

Staff Check-In Procedures

Qatar Airways has specific procedures in place for staff members checking in for their flights. These procedures ensure a smooth process while maintaining the airline’s standards.

Check-In Options

Staff members have two main options for checking in:

1. For confirmed bookings: Use the Qatar Airways website (www.qatarairways.com)
2. For standby bookings: Report to the check-in counters at the airport

It’s important to note that standby passengers should always report to the check-in counters, as online check-in is not available for these bookings.

Check-In Times

Qatar Airways recommends that staff members adhere to the same check-in times as regular passengers. While specific times may vary depending on the departure airport and destination, it’s generally advisable to arrive at the airport with ample time before the flight.For the most up-to-date information on check-in times, staff members should refer to the official Qatar Airways website or their travel documents.

Required Documents

When checking in for a staff travel flight, employees should have the following documents ready:

1. Valid passport
2. Necessary visas for the destination and any transit points
3. Staff ID or relevant identification
4. Booking confirmation or listing information

Having these documents readily available can help expedite the check-in process and avoid any potential issues.

Dress Code for Staff Travel

Qatar Airways maintains a strict dress code for staff members traveling on their flights. Adhering to this dress code is crucial, as failure to comply may result in being denied boarding.

Acceptable Attire

The airline’s dress code policy emphasizes “Smart Casual” attire. Here are some guidelines for acceptable clothing:

1. Smart jeans or chinos that are neat, plain, and appropriately fitted
2. Polo shirts, plain collarless T-shirts, collared shirts, or blouses
3. Smart dresses or skirts (knee-length or longer)
4. Sneakers, trainers, or boots that are plain, color-neutral, and presentable
5. Smart casual ladies’ sandals (flat or heeled)
6. Full professional national dress (for Qatari, GCC, or other nationalities)

Children aged 12 and under are allowed to wear more casual clothing in any cabin class.

Prohibited Attire

To avoid any issues during check-in or boarding, staff members should refrain from wearing the following:

1. Ripped or damaged clothing
2. Overly revealing or tight-fitting garments
3. Clothing with offensive slogans or images
4. Flip-flops or beach sandals
5. Athletic wear or sweatpants
6. Shorts (for adults)

It’s important to note that Qatar Airways staff at check-in counters have the authority to refuse improperly dressed staff passengers.

Baggage Allowances for Staff Travel

Baggage allowances for Qatar Airways staff travel depend on the type of ticket issued and the cabin class. Understanding these allowances can help staff members pack appropriately and avoid any excess baggage fees.

Checked Baggage

The checked baggage allowance varies based on the ticket type and cabin class:

1. For tickets issued through Myidtravel:
   • The check-in baggage allowance will be as mentioned on the ticket
2. For manually issued tickets (IET) as per ZED Agreement:
   • Economy Class:
     • Weight concept sectors: 30 kg per passenger
     • Piece concept sectors: 2 pieces, each not exceeding 23 kg and 158 cm (62 in) in total dimensions
   • Business Class:
     • Weight concept sectors: 40 kg per passenger
     • Piece concept sectors: 2 pieces, each not exceeding 32 kg and 158 cm (62 in) in total dimensions

Cabin Baggage

Cabin baggage allowances for staff travel generally follow the same rules as those for regular passengers. Staff members should refer to the official Qatar Airways website for the most up-to-date information on cabin baggage restrictions.

Boarding Priority for Staff Travel

Qatar Airways has a specific boarding priority system for staff travel passengers. Understanding this system can help manage expectations and plan accordingly.

Priority Order

The general boarding priority for Qatar Airways flights is as follows:

1. Qatar Airways revenue passengers
2. Qatar Airways staff
3. Other airline staff holding ZED tickets

It’s important to note that as a general industry practice, ZED (Zonal Employee Discount) passengers have lower priority compared to Qatar Airways revenue passengers.

Standby Process

For standby bookings, staff members should be prepared for the possibility of not getting a seat on their desired flight. The airline will accommodate standby passengers based on availability and the priority order mentioned above.

Special Requests and Services

Qatar Airways has specific policies regarding special requests and services for staff travel passengers. These policies help maintain fairness and ensure operational efficiency.

Seat Requests

Seat requests are generally not permitted for staff travel passengers. However, there are some exceptions:

1. If the flight has many available seats, check-in staff may ask for seating preferences (window or aisle).
2. Even if a specific seat is assigned at check-in, it may be changed to accommodate commercial requirements.

Staff members should be prepared for the possibility of seat changes and remain flexible.

Special Meals

Pre-booking special meals is not possible for rebate or standby passengers. Staff members with specific dietary requirements should plan accordingly and consider bringing their own snacks if necessary.

Infant Travel

Qatar Airways has specific rules for infant travel on staff tickets:

1. Use of infant safety seats is not permitted on board.
2. Unaccompanied minors are not allowed to travel on staff tickets.

Staff members traveling with infants should be aware of these restrictions and plan accordingly.

Flight Listing and Availability

Understanding the flight listing and availability process is crucial for Qatar Airways staff members planning their travel.

Listing Process

To list for a flight, staff members should follow these steps:

1. Log into the RAHAL system
2. Check flight availability for the desired route and date
3. Create a listing for the chosen flight
4. For Economy class, list in RBD E
5. For Business class, list in RBD U

It’s important to note that flight loads are typically capped at +10/+25 until three days before departure. Exact load details are released three days prior to the flight.

Rebate Ticket Listing

For staff members holding their own carrier-issued tickets (IET), rebate ticket listing can be done on the new QR listing system. For tickets issued through the Myidtravel system (NIET), listing or changes can be made through Myidtravel itself.

Visa and Passport Requirements

Ensuring proper documentation is crucial for smooth staff travel experiences with Qatar Airways.

Passport Validity

All traveling staff and family members must have valid passports for their final destinations and any scheduled transit points. The passport should typically be valid for at least six months beyond the planned return date.

Visa Requirements

Staff members are responsible for obtaining all necessary visas for their destinations and any transit points. This includes:

1. Entry visas for the final destination
2. Transit visas for any layover countries, if required

Failure to have proper visa documentation may result in denied boarding, even for staff travel passengers.

Qatar Airways Staff Travel Policy Updates

Qatar Airways regularly updates its staff travel policies to ensure fair usage and align with operational needs. Staying informed about these updates is crucial for staff members planning their travel.

Policy Communication

Qatar Airways communicates policy updates through various channels:

1. Internal memos and circulars
2. Updates on the RAHAL system
3. Staff travel department communications

Staff members should regularly check these sources to stay informed about any changes that may affect their travel plans.

Recent Policy Changes

While specific policy changes may vary over time, some recent focus areas have included:

1. Adjustments to booking windows and availability
2. Updates to dress code requirements
3. Changes in baggage allowances
4. Modifications to priority boarding procedures

It’s important for staff members to review the most current policies before planning and booking their travel.

Frequently Asked Questions

Here are some common questions about Qatar Airways staff check-in and travel procedures:

1. Can I check in online for staff travel flights?
   Online check-in is available for confirmed bookings only. Standby passengers must check in at the airport counters.
2. How strict is the dress code for staff travel?
   Qatar Airways enforces its dress code strictly. Staff members should adhere to the “Smart Casual” guidelines to avoid being denied boarding.
3. Can I request an upgrade as a staff traveler?
   Upgrades are not available for non-revenue passengers, including staff travelers.
4. Are there any excluded flights for staff travel?
   Yes, QR flight series QR3500-6999 is typically excluded from staff travel, though this is subject to change.
5. Can I travel with my children in Business Class on staff tickets?
   Children under 12 years of age are not allowed to travel in Business Class on staff tickets, even if accompanied by an adult.

Qatar Airways Cabin Crew Portal