Nar’aakom App: Everything you Need To Know

Nar’aakom is a mobile app launched by Qatar’s Primary Health Care Corporation (PHCC) that allows residents to access various healthcare services and manage their health information conveniently from their smartphones. The app aims to digitize and streamline healthcare access in Qatar.

What is the Nar’aakom App?

Nar’aakom is a bilingual mobile application developed by Qatar’s Primary Health Care Corporation (PHCC) to provide comprehensive healthcare management services to residents. Launched in early 2021, the app allows users to access various PHCC digital services, view their health information, book appointments, apply for health cards, and more – all from their smartphones.

Key Features and Services

The Nar’aakom app offers several useful features and services to help users manage their healthcare needs:

View Health Card Information

Users can view important details about their health card, including:

• Health card number
• Expiry date
• Assigned health center
• Assigned family physician

This allows users to easily keep track of when their health card needs to be renewed.

Apply for Health Card

The app enables users to apply for a new health card for themselves or their dependents. This service allows residents to get a health card to receive care at PHCC health centers across Qatar.

Change Health Center

Users can submit a request to change their currently assigned health center to a different one if needed.

Change Family Physician

The app allows users to request a change in their assigned family physician.

Book Appointments

Users can request and book new appointments at PHCC health centers through the app.

View Upcoming Appointments

The app displays upcoming appointments for the user and their dependents.

Add Dependent Accounts

Users can add accounts for their dependents under 18 years old to manage their healthcare needs.

Renew Health Card

The app provides a link to the Hukoomi website where users can renew their health card online.

Language Options

Nar’aakom supports both English and Arabic languages. Users can easily switch between the two languages within the app.

How to Access the Nar’aakom App?

To use the Nar’aakom app, you need to:

1. Have a Qatar ID (QID)
2. Be 18 years or older
3. Have an account with Qatar’s National Authentication System (Tawtheeq)

The app can be downloaded for free from:

• Apple App Store (for iOS devices)
• Google Play Store (for Android devices)

Setting Up the App

Here are the steps to set up and start using the Nar’aakom app:

1. Download the app from the App Store or Play Store
2. Open the app and select your preferred language (English or Arabic)
3. Sign up or log in using your Tawtheeq (National Authentication System) account
4. Complete your profile setup if required
5. You can now access the various services and features

Benefits of Using Nar’aakom

The Nar’aakom app offers several benefits to users:

Convenience

• Access healthcare services 24/7 from your smartphone
• No need to visit health centers in person for many services
• Manage healthcare needs for yourself and dependents in one place

Time-saving

• Book appointments quickly without calling
• Apply for or renew health cards online
• View important health information instantly

Better Health Management

• Keep track of appointments easily
• Have all health card details readily available
• Request changes to assigned physician or health center when needed

Improved Access

• Overcome language barriers with bilingual support
• Access services even outside of health center operating hours
• Manage healthcare for family members conveniently

Key Services in Detail

Let’s look at some of the main services offered through the Nar’aakom app in more detail:

Health Card Application and Renewal

The health card is an essential document for accessing public healthcare services in Qatar. Through Nar’aakom, users can:

• Apply for a new health card for themselves or dependents
• View current health card details and expiry date
• Access the online renewal service

This streamlines the process of obtaining and maintaining a valid health card.

Appointment Booking and Management

The app simplifies the process of booking medical appointments:

• Request new appointments at PHCC health centers
• View upcoming appointments for self and dependents
• Receive reminders for scheduled appointments

This helps ensure users don’t miss important medical visits.

Changing Health Center or Physician

If a user needs to change their assigned health center or family physician, they can submit a request through the app. This may be useful if:

• The user has moved to a new area
• They prefer a health center closer to work
• They want a physician who speaks their language

The app makes it easy to request these changes without visiting a health center in person.

Managing Dependent Accounts

For families, the ability to manage dependent accounts is very useful:

• Add accounts for children under 18
• Book appointments for dependents
• Apply for health cards for dependents
• View health information for the whole family in one place

This feature is especially helpful for parents managing their children’s healthcare needs.

Using Nar’aakom: Step-by-Step Guide

Here’s a more detailed walkthrough of how to use some key features of the Nar’aakom app:

Applying for a Health Card

1. Open the Nar’aakom app and log in
2. Select “E-Services” from the main menu
3. Choose “Apply for Health Card”
4. Fill in all required personal details
5. Upload necessary documents (e.g. Qatar ID, passport photo)
6. Review and submit the application
7. Pay any applicable fees through the app
8. Wait for approval notification

Booking an Appointment

1. Log into the Nar’aakom app
2. Select “My Appointments” from the menu
3. Choose “Request New Appointment”
4. Select the health center and service type
5. Choose an available date and time slot
6. Confirm the appointment details
7. Submit the request

Adding a Dependent

1. Access the main menu in Nar’aakom
2. Select “Add Dependent Account“
3. Enter the dependent’s details (name, QID, date of birth)
4. Upload a copy of the dependent’s QID
5. Confirm the relationship to the dependent
6. Submit the request to add the dependent

Changing Assigned Health Center

1. Go to “E-Services” in the app menu
2. Select “Change My Health Center”
3. Choose your preferred new health center from the list
4. Provide a reason for the change request
5. Upload any required documents (e.g. proof of new address)
6. Submit the request and wait for approval

Nar’aakom Contact Number

If you are in Qatar the contact number of Nar’aakom is 107. If you want to call from any other country, the phone number is +974 4406 9917.

Frequently Asked Questions

Here are some common questions users may have about the Nar’aakom app:

Who can use the Nar’aakom app?

The app is available to Qatar residents aged 18 and above who have a valid Qatar ID and a Tawtheeq account.

Is the app free to download and use?

Yes, the Nar’aakom app is free to download and use. However, some services accessed through the app (like health card applications) may have associated fees.

Can I use the app in English if I don’t speak Arabic?

Yes, the app is fully bilingual and supports both English and Arabic. You can easily switch between languages in the app settings.

How do I reset my password if I forget it?

Password resets are managed through the Tawtheeq system. You’ll need to reset your Tawtheeq password, which you can do through their website or app.

Is my health information secure in the app?

PHCC takes data security seriously. The app uses encryption and secure login methods to protect user data. However, always ensure you keep your login details private and use a strong password.

Can I use the app for emergency medical services?

No, the Nar’aakom app is not designed for emergency services. For medical emergencies, you should call 999 or go to the nearest emergency department.

Tips for Using Nar’aakom Effectively

To get the most out of the Nar’aakom app, consider these tips:

1. Keep your profile updated: Ensure your personal information and contact details are always current in the app.
2. Add all eligible dependents: If you have family members under 18, add them to your account to manage their healthcare easily.
3. Enable notifications: Allow the app to send you notifications so you don’t miss important updates or appointment reminders.
4. Use the app for routine tasks: Whenever possible, use the app for tasks like booking appointments or checking health card status to save time.
5. Explore all features: Take some time to explore all the app’s features so you’re aware of all the services available to you.
6. Keep your login secure: Use a strong password and don’t share your login details with others to keep your health information secure.
7. Check for updates: Regularly update the app to ensure you have access to the latest features and security improvements.

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